Telephony glossary

What is a DID number?

DID stands for Direct Inward Dialling - the service that lets external callers reach a specific person, team, or system directly, by dialling a dedicated public phone number routed over your VoIP account. Below, plain-English answers to the questions people ask most.

A DID number is a real, public phone number provisioned by a carrier and pointed at your phone system. Inbound calls land on your SIP trunk or VoIP account and are routed - in software - to the correct destination: an extension, a queue, a voicemail box, an IVR menu, or an AI voice agent.

The big shift from legacy telephony is that DID numbers are decoupled from the physical line. One VoIP account can hold many DID numbers, across many countries, and concurrent calls are governed by the number of channels on the account rather than the number of DIDs.

Frequently asked questions

Buy or port DID numbers in 125+ countries

Local, toll-free, mobile, and national DIDs delivered over a single VoIP account, with porting supported in most markets.