What types of phone number can I get in Kenya?

Telappliant can supply local (geographic) numbers and toll-free numbers in Kenya. Availability by area code is confirmed when we quote, because individual number ranges can sell out or be reserved by the local regulator.

How many calls can I take at the same time on a Kenya number?

Concurrency comes from the channels on your VoIP account, not from the number itself. Every account starts with 2 channels, which means 2 simultaneous calls across all your numbers. Extra channels are added at £5 each, so a 10-person support team taking 6 calls at once would need 6 channels. Numbers themselves are unlimited in quantity - you only pay for the concurrency you need.

Can I port my existing Kenya number to Telappliant?

Number portability isn't available in Kenya through our carriers, so an existing number can't be transferred. The usual approach is to take a new Kenya number and forward your old line to it during the changeover.

Can I send and receive SMS on a Kenya number?

Two-way SMS isn't available on Kenya numbers through our carriers - these are voice numbers. If you need texting into Kenya, ask us about messaging routes as a separate service.

Can a Kenya number be used to call emergency services?

Kenya numbers don't carry emergency calling, so they must not be relied on as the only phone line at a site. Keep a local line or mobile available for emergency calls.

What do I need to provide to activate a Kenya number?

Most countries require proof of identity for the account holder and, for local numbers, an address - sometimes one within the number's area. Any rules specific to Kenya are listed in the service restrictions on this page. Telappliant handles the carrier-side paperwork; we'll ask you only for what the regulator requires.

All countries

Africa

🇰🇪Kenya

Voice capabilities

9 features

Local numbers

Toll-free

National

Mobile

Portability

Outbound calling

Emergency (911/E911)

PSTN replacement

Voice API

Messaging capabilities

3 features

Two-way SMS

RCS

Alphanumeric sender

Service restrictions

What you, as the customer, need to know before activating numbers in Kenya. Telappliant handles the carrier-side requirements on your behalf.

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How to get a number in Kenya

1
Choose your Kenya number type and activate
Pick the number type you need - local, toll-free numbers are shown as available in Kenya. Telappliant handles the carrier-side paperwork; where the local regulator requires it you'll be asked to supply proof of identity and a valid address, which we submit on your behalf before the number is activated.
2
Port an existing Kenya number (optional)
Porting is not supported in Kenya on the current coverage data, so we issue new numbers instead. You can keep your old service running and forward calls to your new Kenya number during the switch.
3
Set up channels and route your calls
Your VoIP account comes with 2 channels, which means 2 simultaneous calls across all of your numbers. Add extra channels at £5 each to raise concurrency. Then point the number at your phone system - SIP trunk, softphone or 3CX - and set your outbound caller ID.

Kenya numbers: common questions

Ready to launch in Kenya?

Tell us about your use case and a Telappliant specialist will follow up with pricing and timelines.