What types of phone number can I get in South Africa?

Telappliant can supply local (geographic) numbers, national numbers, toll-free numbers and mobile-range numbers in South Africa. Availability by area code is confirmed when we quote, because individual number ranges can sell out or be reserved by the local regulator.

How many calls can I take at the same time on a South Africa number?

Concurrency comes from the channels on your VoIP account, not from the number itself. Every account starts with 2 channels, which means 2 simultaneous calls across all your numbers. Extra channels are added at £5 each, so a 10-person support team taking 6 calls at once would need 6 channels. Numbers themselves are unlimited in quantity - you only pay for the concurrency you need.

Can I port my existing South Africa number to Telappliant?

Yes - number portability is supported in South Africa. You keep your existing number and we handle the transfer with the losing carrier. You'll need a recent bill and a letter of authority; we'll tell you exactly what the local carrier requires before the port starts.

Can I make outbound calls showing a South Africa number as caller ID?

Yes. Outbound calling is supported in South Africa, so calls you place can present your South Africa number as the caller ID - useful when local recipients are more likely to answer a familiar number.

Can I send and receive SMS on a South Africa number?

Two-way SMS isn't available on South Africa numbers through our carriers - these are voice numbers. If you need texting into South Africa, ask us about messaging routes as a separate service.

Can a South Africa number be used to call emergency services?

Emergency calling is supported on South Africa numbers, subject to registering a valid service address so the call routes to the right emergency centre. Keep that address up to date if you move.

What do I need to provide to activate a South Africa number?

Most countries require proof of identity for the account holder and, for local numbers, an address - sometimes one within the number's area. Any rules specific to South Africa are listed in the service restrictions on this page. Telappliant handles the carrier-side paperwork; we'll ask you only for what the regulator requires.

All countries

Africa

🇿🇦South Africa

Voice capabilities

9 features

Local numbers

Toll-free

National

Mobile

Portability

Outbound calling

Emergency (911/E911)

PSTN replacement

Voice API

Messaging capabilities

3 features

Two-way SMS

RCS

Alphanumeric sender

Service restrictions

What you, as the customer, need to know before activating numbers in South Africa. Telappliant handles the carrier-side requirements on your behalf.

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How to get a number in South Africa

1
Choose your South Africa number type and activate
Pick the number type you need - local, national, toll-free, mobile-range numbers are shown as available in South Africa. Telappliant handles the carrier-side paperwork; where the local regulator requires it you'll be asked to supply proof of identity and a valid address, which we submit on your behalf before the number is activated.
2
Port an existing South Africa number (optional)
Porting is supported in South Africa. Send us your current provider details and a recent bill, and we'll run the port request with the losing carrier while your existing service stays live until cutover.
3
Set up channels and route your calls
Your VoIP account comes with 2 channels, which means 2 simultaneous calls across all of your numbers. Add extra channels at £5 each to raise concurrency. Then point the number at your phone system - SIP trunk, softphone or 3CX - and set your outbound caller ID.

South Africa numbers: common questions

Ready to launch in South Africa?

Tell us about your use case and a Telappliant specialist will follow up with pricing and timelines.